If you are using the platform for the first time, we recommend watching the two videos above to understand how your online video appointment will work.
We strongly recommend that you plan your call so that you are in a quiet room, so that you can hear everything that is said and to ensure that your privacy is protected.
A few minutes before your appointment time, please click on the relevant waiting area from those listed. You will then be taken through a series of steps to ensure your equipment is set up and working correctly. You can use the Test button to do this. Once this has been done, you will be asked to enter your name, date of birth and telephone number, and read and accept the terms and conditions. We will not store the details you submit beyond the length of the call.
Once these steps have been completed, click the Start Call button and you will enter the waiting room until your consultation begins. You will see yourself on the screen and hear some music. At this point the clinician will know you have arrived and are waiting to be seen. The waiting room is private and other patients cannot see each other. If you have any issues, please click here for our troubleshooting guide.
