How to get in touch
If you have clinical-related enquiries, appointment attendance changes or enquiries, or updates to your personal information, please contact the team treating you.
Advice and help
In an emergency or crisis, or when you aren’t sure where to go for help, please visit our Help in a Crisis page.
The Trust has a single point of referral for each county.
Norfolk:
Tel 01603 421570
Suffolk:
Tel: 0300 123 1334
You can find out how to get in touch with individual teams by searching our service database.
Customer service team
If you need advice, have concerns or are not sure who to turn to for help, please contact the customer service team. The team deals with enquiries by email, telephone and in person by prior appointment (when permitted) and is there to help when you need advice, have concerns or are not sure who to turn to for help.
Email: customer.service@nsft.nhs.uk
Phone: 01603 421486 or Freephone: 0800 279 7257
Calls from mobiles and other providers may be charged.
Postal address:
NSFT Customer Services
County Hall
Floor 6
Martineau Lane
Norwich
Norfolk
NR1 2DH
General enquiries
Contact our 24-hour main switchboard on 01603 421421. The switchboard can redirect you to any team in the Trust.
Write to us:
Norfolk and Suffolk NHS Foundation Trust
County Hall
Trust Headquarters
Martineau Lane
Norwich
Norfolk
NR1 2DH
Media enquiries
Email our communications team on nsft.communications@nsft.nhs.uk.
Human Resources
Employment reference requests: references@nsft.nhs.uk
Recruitment enquiries: recruitment@nsft.nhs.uk
Medical staffing enquiries: medical.hr@nsft.nhs.uk