Compliments

Has a member of our staff or team provided you with great service? Have they gone the extra mile to help you? If so, we would love to hear from you.

Feedback like this helps us understand what you consider to be a great experience. It lets us know what we can do to improve our services. 

The easiest way to do this is by contacting our customer service team on 01603 421486 or email customer.service@nsft.nhs.uk. 

We will use your compliment to help us review and update how we deliver our services. We may even share what you have said, with staff across the Trust to ensure best practice in other services.

Why we ask for your feedback

Your feedback is essential to help us see how effective our service is and give us information to plan for the future. 

The Friends and Family Test (FFT) is an important opportunity for you to provide feedback to our Trust.  

This information helps us see what we are doing well and where we need to make improvements. 

You are encouraged to provide your feedback as soon as possible, so your experience of our care is still fresh in your mind. This helps us to ensure that the feedback we collect is accurate and in 'real time'. 

How we'll get in touch

One way we are doing this is by using SMS messaging. We will send out text messages weekly to people who have recently used our services with a link to the FFT online form. 

The text will go to service users who are 16 or over, have supplied a valid mobile phone number, and had an appointment recorded by us within the previous week by a team with a FFT code aligned to it. Services users can opt out of receiving the text messages. 

You may prefer to fill out a card which you can get from your treatment team to complete and return to us.

Complete your Friends and Family Test online

If you prefer, you can log in to https://www.nsft.nhs.uk/fft-feedback to access the online feedback form.